Privacy Policy
Last Updated: April 7, 2026
Important Notice
We are a private educational support platform and are not affiliated with the Government of Canada or any government agency. This privacy policy explains how we collect, use, and protect your personal information in compliance with PIPEDA (Personal Information Protection and Electronic Documents Act).
1. Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name, email address, and phone number
- Date of birth and citizenship status
- Province of residence and postal code
- Educational background and academic information
- Financial information (for eligibility assessment)
- Application documents and supporting materials
Automatically Collected Information
We automatically collect certain information when you use our platform:
- IP address and browser type
- Device information and operating system
- Usage data and interaction patterns
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Match you with eligible grants and funding opportunities
- Process and manage your applications
- Send you important updates and notifications
- Respond to your inquiries and provide customer support
- Analyze usage patterns to improve user experience
- Comply with legal obligations and prevent fraud
- Send marketing communications (with your consent)
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
With Educational Institutions
When you apply to schools through our platform, we share your application information with the selected institutions to process your application.
With Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, such as:
- Cloud hosting and database services
- Email and communication services
- Payment processors (if applicable)
- Analytics and monitoring tools
Legal Requirements
We may disclose information if required by law, court order, or government regulation, or to protect our rights and the safety of our users.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and assessments
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Rights and Choices
Under PIPEDA, you have the right to:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Withdrawal: Withdraw consent for certain uses of your information
- Deletion: Request deletion of your personal information
- Complaint: File a complaint with the Privacy Commissioner of Canada
To exercise these rights, please contact us at privacy@govgranteducation.ca
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your preferences and usage patterns. You can control cookies through your browser settings, but this may affect the functionality of our platform.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.
8. Children's Privacy
Our platform is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than Canada. We ensure that appropriate safeguards are in place to protect your information in accordance with this policy.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our platform after such changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this privacy policy or our data practices, please contact us:
Email: privacy@govgranteducation.ca
Mail: Privacy Officer, Canada Learning Grant, Toronto, Ontario, Canada